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Terms and Conditions
Effective Date: [3-1-25]
Last Updated: [3-1-25]
Welcome to Kardigan Music “kardiganmusic.com”. By accessing or using this Website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use the Website.
1. Use of the Website
• You agree to use the Website only for lawful purposes and in accordance with these Terms and Conditions.
• You are responsible for all activities that occur under your account or login credentials.
• You must not engage in any conduct that may harm, disrupt, or impair the operation of the Website or compromise its security.
2. Account Registration
• In order to access certain features or make purchases, you may be required to create an account.
• You agree to provide accurate and complete information during registration and keep your login credentials secure.
• You are solely responsible for maintaining the confidentiality of your account information.
3. Intellectual Property
• All content on the Website, including but not limited to text, images, logos, music, and videos, are owned by Kardigan Music and are protected by copyright and intellectual property laws.
• You may not use, reproduce, or distribute any content from the Website without prior written permission from Kardigan Music.
4. Products & Services
• All services, products, and digital content offered on the Website are subject to availability and may be modified or discontinued at any time.
• Prices for services and products are subject to change without notice.
• By placing an order or booking a service, you agree to pay the applicable fees and comply with any specific terms related to those services/products.
5. Payments
• Payments for products and services will be processed through third-party payment providers. You agree to comply with the terms and conditions of these payment providers.
• Kardigan Music is not responsible for any issues or disputes arising from third-party payment services.
6. User-Generated Content
• By submitting any content (including comments, reviews, or creative work) to the Website, you grant Kardigan Music a worldwide, royalty-free, non-exclusive license to use, modify, and display that content.
• You represent and warrant that you have all necessary rights to the content you submit and that it does not infringe any third-party rights.
7. Privacy & Data Collection
• Your use of the Website is governed by our Privacy Policy, which can be found in the Privacy Policy Tab
• By using the Website, you consent to the collection and use of your personal information as described in our Privacy Policy.
8. Prohibited Activities
You agree not to:
• Engage in any unlawful, fraudulent, or malicious activities.
• Attempt to hack, decompile, or reverse-engineer any portion of the Website.
• Interfere with or disrupt the security or functionality of the Website.
• Post or transmit content that is offensive, harmful, or violates the rights of others.
9. Limitation of Liability
• Kardigan Music makes no representations or warranties about the accuracy, reliability, or completeness of the Website’s content.
• To the fullest extent permitted by law, Kardigan Music is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website.
10. Indemnification
You agree to indemnify and hold harmless Kardigan Music, its affiliates, and employees from any claims, damages, or losses arising out of your use of the Website or violation of these Terms and Conditions.
11. Termination
• Kardigan Music reserves the right to suspend or terminate your access to the Website at any time, without notice, for any violation of these Terms and Conditions.
• Upon termination, you must cease using the Website and destroy any materials you have obtained from it.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Roanoke,VA. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in Roanoke,VA.
13. Changes to Terms
• Kardigan Music reserves the right to modify or update these Terms and Conditions at any time.
• Any changes will be posted on this page with an updated effective date. It is your responsibility to review this page regularly.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
📧 Email: contact@kardiganmusic.com
🌐 Website: kardiganmusic.com
Return and Refund Policy
Effective Date: [3-1-25]
Last Updated: [3-1-25]
At Kardigan Music, we strive to provide you with the highest quality products and services. Please read our Return and Refund Policy carefully. By making a purchase, you agree to the terms outlined below.
1. Digital Products & Services
Due to the nature of digital products and services (such as music downloads, virtual consultations, or digital content), all sales are final. Once your order is processed, we cannot offer returns, refunds, or exchanges for digital purchases.
2. Physical Products (If Applicable)
For any physical products (such as merchandise), you may request a return or refund under the following conditions:
• The product is in new and unused condition.
• You contact us within 14 days of receiving the product.
• The product is returned in its original packaging, including any tags, manuals, or accessories.
• You provide proof of purchase (receipt or order number).
Return Process for Physical Products:
1. Contact us at contact@kardiganmusic.com with your order number and reason for return.
2. We will provide you with return instructions.
3. The product must be shipped back to us within 14 days of receiving the return authorization.
4. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
3. Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us within 7 days of delivery at contact@kardiganmusic.com. We will resolve the issue by offering you a replacement or full refund depending on your preference and product availability.
4. Non-Refundable Items
The following items are non-refundable:
• Digital products such as music downloads, virtual consultations, and other downloadable content.
• Gift cards or similar products that are not eligible for return.
• Products marked as final sale at the time of purchase.
5. Refund Processing
Once we receive and inspect the returned physical product, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.
6. Exchanges
We do not offer direct exchanges. If you would like a different product, please follow the return process for a refund and place a new order.
7. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at:
📧 Email: contact@kardiganmusic.com
🌐 Website: kardiganmusic.com
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